Hello Employer!
I am very glad that you came to look at my
Resume. Here it is!
Rhonda A. Sheets
(208)968-8782
OBJECTIVE: To obtain a new position as an Administrative assistant, teller, or receptionist.
SUMMARY OF QUALIFICATIONS:
§ Proven record providing excellent customer service in stressful environments
§ Handled significant amounts of money daily and trained associates in cash handling tasks.
§ Among the top 5% associates that were appointed to the store Excellence team out of 400 total per recommendation of Administration.
§ Strong interpersonal skills gained through supervisory experience
§ Experience identifying and implementing procedures and regulations
EXPERIENCE:
Money handling
§ Received Armored men into cash office, received significant amounts of cash
§ Disbursed loans to money center, registers, and customer service
§ Kept accurate ledgers, performed multiple audits to check on associate detail.
§ Trained money center associates, customer service, and cashiers in appropriate money handling, check cashing, and debit/credit transactions.
Customer Service
§ Provided quality customer service despite many barriers that surfaced.
§ Ensured that customers’ requests and concerns were addressed effectively
§ Often went the extra mile to build customer relationships
§ Made every effort to maintain consistent eye contact with every interaction
§ Made every effort to begin and end interactions with a smile
§ Made recommendations to improve customer service to Excellence team
Procedure Adherences
§ Consistently followed store guidelines for money handling, returns, and service
§ Researched appropriate money handling laws and procedures and implemented them
§ Implemented and followed store safety and emergency protocol
§ Enforced laws and regulations for Alcohol, tobacco, firearms, WIC, and food stamps.
§ Aided Asset Protection in regard to shoplifters
Communication and Interpersonal Skills
§ Supervised 35-50 associates per shift, providing leadership, instruction, consistent supervision and fostering team environments
§ Built relationships with customers through genuine concern, time and attention
§ Solved conflicts between associates through counsel and encouragement
§ Mentored through consistent interaction, encouragement, and listening
§ Written a significant number of papers, proficient in Word, Excel and PowerPoint.
§ Comfortable with Public Speaking through use as a Substitute teacher/communications course
EMPLOYMENT HISTORY
§ Customer Service Manager, Walmart, Caldwell
§ Dropout Prevention Tracker, Vallivue School District
§ Full time Student, Boise State University
§ Substitute Teacher, Vallivue School District
EDUCATION
§ Boise State University, AA, SOCIAL SCIENCES, 12/2010
§ Homedale High School, General Diploma
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