Welcome Employer!

                         
         Hello Employer!
I am very glad that you came to look at my
             Resume.  Here it is! 



Rhonda A. Sheets

                            Caldwell, Idaho  83607

Rhondasheets@u.boisestate.edu

(208)968-8782

OBJECTIVE:  To obtain a new position as an Administrative assistant, teller, or receptionist.

SUMMARY OF QUALIFICATIONS:

§  Proven record providing excellent customer service in stressful environments

§  Handled significant amounts of money daily and trained associates in cash handling tasks.

§  Among the top 5% associates that were appointed to the store Excellence team  out of 400 total per recommendation of Administration.

§  Strong interpersonal skills gained through supervisory experience

§  Experience identifying and implementing procedures and regulations

EXPERIENCE:

Money handling

§  Received Armored men into cash office, received significant amounts of cash

§  Disbursed loans to money center, registers, and customer service

§  Kept accurate ledgers, performed multiple audits to check on associate detail.

§  Trained money center associates, customer service, and cashiers in appropriate money handling, check cashing, and debit/credit transactions.

Customer Service

§  Provided quality customer service despite many barriers that surfaced.

§  Ensured that customers’ requests and concerns were  addressed effectively

§  Often went the extra mile to build customer relationships

§  Made every effort to maintain consistent eye contact with every interaction

§  Made every effort to begin and end interactions with a smile

§  Made recommendations to improve customer service to Excellence team

Procedure Adherences

§  Consistently followed store guidelines for money handling, returns, and service

§  Researched appropriate money handling laws and procedures and implemented them

§  Implemented  and followed store safety  and emergency protocol

§  Enforced laws and regulations for Alcohol, tobacco, firearms, WIC, and food stamps.

§  Aided Asset Protection in regard to shoplifters

Communication and Interpersonal Skills

§  Supervised 35-50 associates per shift, providing leadership, instruction, consistent supervision and  fostering team environments

§  Built relationships with customers through genuine concern, time and attention

§  Solved conflicts between associates through counsel and encouragement

§  Mentored through consistent interaction, encouragement, and listening

§  Written a significant number of papers, proficient in Word, Excel and PowerPoint.

§  Comfortable with Public Speaking through use as a Substitute teacher/communications course

EMPLOYMENT HISTORY

§  Customer Service Manager, Walmart, Caldwell

§  Dropout Prevention Tracker, Vallivue School District

§  Full time Student, Boise State University

§  Substitute Teacher, Vallivue School District

EDUCATION

§  Boise State University, AA, SOCIAL SCIENCES, 12/2010

§  Homedale High School, General Diploma

Hello, Employer!

My Name is Rhonda Sheets!  I am excited that you are here checking out my resume!  


Here it is!

Rhonda A. Sheets

Caldwell, Idaho 83607

Phone: 208.968.8782

E-mail: Rhondasheets@u.boisestate.edu

Objective:

To have an opportunity to bring my experience and quest for excellence to a new position where I will have the opportunity to learn more, share my knowledge with others, and lead by example.

Education:

December 17, 2010. Associate of Arts, Social Sciences, Boise State University.

Currently, I am  pursuing a B.A. Secondary Education, Special Education, with an  English endorsement (evenings, weekends, online etc.).

June 2, 2004,   Diploma, Impact Bible School, Nampa, Idaho.

May 26, 1994, Diploma, Homedale High School.

Work Experience

Employer:  Vallivue School District (All Schools)

Job Function:  Substitute Teacher

Job Duties:    I adhere to substitute guidelines and teacher lesson plans while I instruct students in Literature, Mathematics, English, History and Language.   I follow district, state, and federal regulations, prepare assignments, and use multimedia tools to present curriculum with energy in order to engage students in the subject matter.  Making myself available to listen while modeling appropriate behavior is the most important duty (K-12).

Start Date                  Jan 2011

End Date        Currently employed 6/03/11, I can return in the fall (If I am available).

Supervisor's Name  Jan Ihli

Supervisor's Phone  208/454-0445

Supervisor's Title     District Administrator

Current Job/Most Recent   No

Employer:  Vallivue School District, Vallivue High School

Job Function :  Dropout Prevention Tracker

Job Duties:  I mentored resource youth at Vallivue High School.  While working as a liaison between students, parents, special education case managers, and general education teachers, I worked with these students to encourage organization, help with social skills, encourage teacher-student interaction, and foster self-advocacy. I provided various forms of scaffolding to their ensure success, no matter the barrier.  This was an atmosphere that often had the potential of becoming hostile. The students in many of these classrooms struggled to get along due to lack of social skills, ADHD, ODD, Bi-polar disorder, ED, Autism, and other socioeconomic concerns. Consistent accountability, encouragement, planning, goal setting, and enthusiasm produced positive outcomes. I often worked to provide students with supplement materials and resources to accommodate their needs according to their IEP’s. 

Start Date                  Oct, 2008

End Date                    May, 2009

Supervisor's Name  Julie Yamamoto

Supervisor's Phone  208/454-9253

Supervisor's Title     Vice Principal, Vallivue High School

From June 2009-December 2010, I was a full time student, pursuing my Associate of Arts in Social Sciences at Boise State University.  I received the degree on December 17, 2010. 

Employer:        Vallivue School District, All Schools

Job Function:  Substitute Teacher

Job Duties:  I adhered to substitute guidelines, and teacher lesson plans while I instruct students in Literature, Mathematics, English, History and Language. I follow district, state, and federal regulations, prepare assignments, and use multimedia tools to present curriculum with energy in order to engage students in the subject matter.  Spending time to make myself available to listen while modeling appropriate behavior was one of  the most important duties (K-12).

Start Date                  May, 2008

End Date                    Oct, 2008

Supervisor's Name  Jan Ihli

Supervisor's Phone  208/454-0445

Supervisor's Title     District Administrator

Employer:   Wal-mart, Caldwell

Job Function:   Customer Service Manager, Cashier and Sales Associate.

Job Duties: My position at the store began as a Sales associate.  Within a few months, I was promoted to cashier, and a few short months later, I was promoted again to become a part of the front end management team.  As a Customer Service Manger,  I worked with excellence provide quality customer services to Wal-mart’s customers through attention to detail while adhering to company, state, and federal regulations for transactions, returns, safety, and customer satisfaction (while ensuring that those I supervised did the same).  I approved and declined transactions, planned ahead to ensure adequate coverage had been scheduled, and followed up, to make sure that requests were followed through.  A chief concern among my many responsibilities was money handling.   While keeping a ledger for the podium drawer and another for loans that were borrowed from the cash office, (for money center and registers) I, along with upper management kept track of monies. I performed multiple audits per day on registers to check on associate detail. I also worked with Asset Protection to monitor cashiers that were suspected of theft.  I received armored monies into the cash office.  Ensuring that registers had an adequate supply of cash, and stamps and gift cards was another duty. I trained cashiers, money center associates in all front end tasks including cashiering, check cashing, money card transaction, bill payments, WIC program, food stamps, alcohol and tobacco laws and regulations.   I supervised about 35 associates on a daily basis who were responsible for registers, greeting customers, courtesy clerks, maintenance, money center, and providing quality customer service.  One occasion in my supervisor’s absence, I scheduled all 100 associates that work on the front end of the store for a two week period using the computer program and the associates’ availability schedules.  Multitasking and thinking on one’s feet was crucial to effective execution of duties and direction of store personnel.

Start Date                  Feb, 2007

End Date                    Oct, 2008

Supervisor's Name  Jacqui Lafferty

Supervisor's Phone  208/455-0506

Supervisor's Title     Assistant Manager, Front End

Further Employment information available on request. 

Volunteer Work

Harvest Life Church, multiple departments, 2001-2005

Crossfire Youth soccer,team parent, and coach assist.

Personal References

Ann and Kevin Young

362 Steirman Way

Eagle, ID 83616

Ann Young,  Idaho Dept. of Corrections, Officer.  (208)447-9215

Kevin Young, Pacific Northwest Communications Mgr.  (208)407.2427

Darice Allen

3705 Artic Blvd #576

Anchorage, Ak 99503

(907)444-0847

Jodi Knibbe Tijerina

Residental Habilitation provider

1895 W. Lake Pointe Ct. Nampa 83651

 (208)468-9183

email princesszoe30@yahoo.com

Regina Allen

2710 Autumncrest St. Caldwell, Id 83607

(208)323-7904    (wk)

(208)402-5684     (hm)

Professional References

Pamela R.  Overbay (I worked with her at Vallivue High School).

Special Education Teacher

Payette High School

Work (208)642-3327 Home (208)585-9355  (208)739-1205

Jacqui Lafferty,

Front End Assistant manager

Wal-mart

5108 E. Cleveland Blvd.

Caldwell, ID 83605

(208)455-0506

(Please ask for extension 184)

Languages

American Sign Language 101

I am in the process of learning Spanish.

Interests and Activities

Poverty’s effect on children

Running

Technology Skills

I am fairly proficient with Word, Excel, and Power point.   I have some experience with Access, SPSS, and other data bases/word processors.  I feel comfortable with exploring new programs.   I can type 35-40 wpm, operate fax/copy machines, large printers, paper slicers, and lamination machines.   I used handheld radios, and handled multiple line phone calls while employed at Wal-mart. 

Dear Employer,


I am looking for an opportunity to give my best, make a difference, and use the skills and experience that I have acquired through education and previous experience.  If you give me the opportunity, I will not let you down!


Thanks for taking the time to read this!


Sincerely,




Rhonda A. Sheets